SAP CRM Training in Bangalore

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Contact Person :
People click Techno Solutions Pvt.Ltd

Mobile : 9591232001

080-26689100/26683004
Email :info@people-click.com

Website: http://www.people-click.com

                                                           

                                                   CRM COURSE OUTLINE

Course Content:

SAP CRM 2007

1.CRM OVERVIEW & ARCHITECTURE

CRM Introduction
Channels of CRM
SAP CRM Architecture
CRM Component Landscape
Development Landscape
Overview of All CRM Applications & Their Architecture.

2. BASE CUSTOMIZATION

Organizational Management
Business Partner Management
Products
Partner determination
Transaction processing
Activity management
Status management
Date management
Actions
CRM Billing
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3.CRM MARKETING

Overview of Marketing Management

CRM Lead Management

·         General Settings for Leads

·         Basic Functions for Leads

·         Transactions for Leads

·         Questionnaires for Leads

·         SAP Workflow Settings for Lead Management

CRM Lean Campaign Management

·         Basic Campaign Configuration

·         Configuration

·         Target Groups

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·         Campaign Execution

·         External List Management

·         Campaign Automation

   4. CRM SALES

·         Opportunity Management

·         Sales Methodology

·         Quotation & Order Management

·         Copy Controls

·         Territory Management

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5. CRM SERVICE

·         CRM Service Master Data

·         Configuration

·         Installed Base

·         Service Products

·         Service Products for Contracts

·         Warranties

·         Service Process Transactions

·         Settings for Service Order, Quotation

·         Settings for Service Confirmation

·         Settings for Service Contracts

·         Copy control

·         Service Resource Planning

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6. CRM INTERACTION CENTER (WEB CLIENT)

·         Configuration

·         Interaction Center Transactions

·         IC Business Role Profiles

·         Maintaining Business Roles for IC

·         Transaction Launcher

·         Business Roles

·         Navigation Bar profiles

·         Work Centers

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7.E COMMERCE

·         Introduction to B2B & B2C

·         Architecture

·         Web Shop & User Management

·         Product Catalog

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8.MIDDLEWARE

·         Overview OF Middleware

·         CRM Generation

·         CRM Connectivity with ECC

·         Local Settings

·         Cross-Connectivity

CRM Connectivity Standalone

OTHERS

·          Interview Related Questions

·           Resume Preparation & Interview Tips

Contact us today to discover a bright future in SAP.

Contact Person :
Peopleclick Techno Solutions Pvt.Ltd

Mobile : 9591232001

080-26689100/26683004
Email :info@people-click.com

http://www.people-click.com

(Sap Training in Bangalore, mysap training, sap, sap training and jobs, sap training college, sap training consultants, sap training jobs, sap training resume, sap training schools, sap training university, sap training institutes in Bangalore)

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