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Contact Person :
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People click Techno Solutions Pvt.Ltd
Mobile : 9591232001
080-26689100/26683004
Email :info@people-click.com
Email :info@people-click.com
Website: http://www.people-click.com
Course Content:
SAP CRM 2007
1.CRM OVERVIEW & ARCHITECTURE
1.CRM OVERVIEW & ARCHITECTURE
CRM Introduction
Channels of CRM
SAP CRM Architecture
CRM Component Landscape
Development Landscape
Overview of All CRM Applications & Their Architecture.
2. BASE CUSTOMIZATION
Organizational Management
Business Partner Management
Products
Partner determination
Transaction processing
Activity management
Status management
Date management
Actions
CRM Billing
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3.CRM MARKETING
Overview of Marketing Management
CRM Lead Management
·
General Settings
for Leads
·
Basic Functions
for Leads
·
Transactions for
Leads
·
Questionnaires
for Leads
·
SAP
Workflow Settings for Lead Management
CRM Lean Campaign Management
·
Basic
Campaign Configuration
·
Configuration
·
Target
Groups
·
Campaign
Execution
·
External
List Management
·
Campaign
Automation
4. CRM SALES
·
Opportunity Management
·
Sales
Methodology
·
Quotation
& Order Management
·
Copy
Controls
·
Territory
Management
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5. CRM SERVICE
5. CRM SERVICE
·
CRM Service
Master Data
·
Configuration
·
Installed Base
·
Service Products
·
Service Products
for Contracts
·
Warranties
·
Service Process
Transactions
·
Settings for Service
Order, Quotation
·
Settings for
Service Confirmation
·
Settings for
Service Contracts
·
Copy control
·
Service
Resource Planning
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6.CRM INTERACTION CENTER
6.
·
Interaction Center
·
IC Business Role Profiles
·
Maintaining Business Roles for IC
·
Transaction Launcher
·
Business
Roles
·
Navigation
Bar profiles
·
Work
Centers
7.E COMMERCE
·
Introduction
to B2B & B2C
·
Architecture
·
Web
Shop & User Management
·
Product
Catalog
8.MIDDLEWARE
·
Overview
OF Middleware
·
CRM Generation
·
CRM Connectivity
with ECC
·
Local Settings
·
Cross-Connectivity
CRM Connectivity Standalone
OTHERS
·
Interview
Related Questions
·
Resume Preparation & Interview Tips
Contact us today to discover a bright
future in SAP.
Contact Person :
Peopleclick Techno Solutions Pvt.Ltd
Contact Person :
Peopleclick Techno Solutions Pvt.Ltd
Mobile : 9591232001
080-26689100/26683004
Email :info@people-click.com
Email :info@people-click.com
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